My Sony Experience

GENERAL

What is the purpose of the MSA website?

The MSA website serves as a platform for Sony customers to register for workshops, access photography resources, and participate in events like photo contests.

What types of workshops are available on the MSA website?

We offer both complimentary workshops for customers who have purchased certain Sony cameras, and paid workshops designed for various photography skill levels.

Who can attend the workshops?

Workshops are available to My Sony Rewards members. Complimentary workshops are only available to My Sony Rewards members with qualifying camera models. Members of the public who wish to attend the workshops can sign up for a free My Sony Rewards members account and make payment in accordance with the workshop fee.

How long are workshops available after camera purchase?

Complimentary workshops are available for registration up to four months from the date of camera purchase. Qualifying purchases have to be made in Singapore to be eligible for the complementary workshops.

How can I find a workshop suited to my camera model?

Each camera model is linked to specific workshops. Do drop us an email at MSAInquiry.SG@sony.com for assistance.

What do I need to bring to the workshop?

For both online and classroom workshops, you should bring your camera, lens, and any accessories you want to practice with. Detailed instructions will be provided after registration.

Can I attend workshops if I’m not in Singapore?

Unfortunately, we do not accept overseas registration. Participants have to be residing in Singapore to be able to take advantage of the workshop benefits.

What is the cancellation policy for workshops?

You can cancel or reschedule your registration by dropping us an email at MSAInquiry.SG@sony.com

Can I attend multiple workshops?

Yes, customers are allowed to attend multiple workshops, but registration is limited to 1 seat per customer per workshop. Complimentary workshops are limited to one per qualifying camera purchase.

Who can I contact if I have questions about the website or workshops?

You can reach us via MSAInquiry.SG@sony.com

Registration

How do I register for a workshop?

To register, log in to MSA website using your My Sony Rewards account, visit the workshop page, and click the REGISTER button. Follow the prompts to complete registration.

What are the requirements to register for a complimentary workshop?

You must have purchased a qualifying Sony camera and registered it within the My Sony system. After registering your camera, you can sign up for a complimentary workshop within four months of your purchase.

How can I check if I am eligible for a complimentary workshop?

After registering your camera, log in to MSA website using your My Sony Rewards account, and your complimentary workshop will appear under the My Complimentary Workshop page.

Can I register for a workshop if I’m not a MySony Rewards member?

No, you will need to register for a My Sony Rewards account before you can sign up for any workshops. Complimentary workshops are exclusive to My Sony Rewards members with an eligible product purchase.

How do I know if my registration was successful?

After completing the registration, you will receive a confirmation email with your seat reservation or seat confirmation details.

Can I register for a workshop on behalf of someone else?

No, each participant must register individually using their own My Sony Rewards account.

What happens if I don’t receive a registration confirmation email?

If you don’t receive a confirmation within 24 hours, please check your spam folder. If it’s not there, contact us at MSAInquiry.SG@sony.com

Can I change my workshop registration?

Yes, you can modify or reschedule your registration by dropping us an email at MSAInquiry.SG@sony.com
The information for rescheduling will be detailed in your confirmation email.

Can I register for workshops if I haven't purchased a Sony camera?

We welcome non-Sony camera owners to attend our workshops. However, some workshops will require a Sony camera, so please check the workshop details for clarity.

What should I do if the workshop I want to attend is fully booked?

You can use the “Notify Me” feature on the workshop page to be alerted when a new session becomes available.

Photo Contest

How do I enter a photo contest on the MSA website?

Visit the Photo Contest section of the MSA website, select the contest you want to enter, and follow the instructions to upload your entry.

What are the requirements for participating in a photo contest?

Each contest will have specific guidelines, including themes, image format, and size. Make sure to review the contest details before submitting your entry.

Is there an entry fee for the photo contests?

Entry fees, if applicable, will be mentioned in the contest details. Some contests may be free for registered My Sony Rewards members.

Can I submit more than one entry?

The number of entries allowed varies by contest. Please refer to the contest’s terms and conditions for specific entry limits.

How will the winners be chosen?

Contest winners are usually chosen by a panel of judges based on the contest theme and image quality. Specific judging criteria will be mentioned in the contest rules.

What are the prizes for winning a contest?

Prizes vary by contest and can range from Sony products to workshop vouchers or photography accessories.

How will I be notified if I win a contest?

Winners will be notified via email, and the results will be posted on the MSA website and Sony Facebook page. Ensure your contact details are up-to-date.

Can I edit my submission after I have entered the contest?

Once submitted, contest entries cannot be modified. Please double-check your submission before finalizing it.

Are there any copyright rules for the photos I submit?

Yes, by submitting your photo, you agree to the contest’s copyright terms, which allow Sony the rights to use the image for promotional purposes.

Can I withdraw my entry from a contest?

Yes, you can withdraw your entry by dropping us an email at MSAInquiry.SG@sony.com before the submission deadline.

Payment

How do I pay for a paid workshop?

After selecting your preferred workshop, follow the payment instructions provided after checkout. Payment must be completed to confirm your registration.

What payment methods are accepted?

Currently, only PayNow is accepted as the payment method. Please ensure you have a local bank account to facilitate the payment.

Can I make payment after the workshop date?

No, all payments must be made within 3 days after registration to secure your seat. Overdue payments may result in your registration being cancelled.

How do I confirm that my payment has been received?

After payment is made, you will receive a confirmation email. If you don’t receive this within 48 hours, contact us at MSAInquiry.SG@sony.com

Is my payment refundable if I cancel my workshop?

Paid workshop cancellations maybe eligible for a refund. Please refer to our Terms & Conditions for details.

How do I request a refund?

To request a refund, email us at MSAInquiry.SG@sony.com with your registration details and a screenshot of your bank statement. Please remove all sensitive information in the bank statement before sending it to us.

How long does it take to process a refund?

Refunds typically take 7-14 business days after approval and are processed through telegraphic transfer.

What happens if I accidentally overpay?

In case of overpayment, please contact us at MSAInquiry.SG@sony.com immediately. Overpayments will be refunded via telegraphic transfer.

Can I transfer my paid workshop to another person?

No, registrations are non-transferable. If you cannot attend, you may request a refund or reschedule.